Privacy policy

PRIVACY POLICY

Last updated: 20 September 2026

1. About this Privacy Policy

This Privacy Policy explains how Tiki2Taka Games Pty Ltd (ABN 60 700 854 155; ACN 700 854 155) (“we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit our website, purchase our products, contact us, subscribe to our communications, participate in our promotions or otherwise interact with us.

Our website and online store are operated using Shopify. We also use third-party service providers to provide services such as payment processing, order fulfilment, shipping, website hosting, analytics, customer communications and marketing. 

Personal information is information that identifies or can reasonably be linked to someone. We take the privacy of your personal information seriously and aim to handle it responsibly and transparently. We are an Australian company and, where applicable, handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Because we sell our products internationally, additional privacy and data protection laws may apply depending on where you are located and the circumstances of our interaction with you. These may include the EU General Data Protection Regulation (GDPR), UK GDPR and Data Protection Act 2018, applicable United States state privacy laws, Canadian privacy legislation and the New Zealand Privacy Act 2020.

This Privacy Policy is intended to explain our general privacy practices globally. Where a law gives you additional rights or protections, those rights continue to apply.

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • your name;
  • billing and delivery addresses;
  • email address;
  • telephone number;
  • information about products you purchase or enquire about;
  • order and transaction information;
  • account information such as your account preferences and order history if you create an account;
  • information you provide when contacting us or requesting customer support;
  • your marketing and communication preferences;
  • information you provide when participating in promotions, competitions or surveys;
  • payment-related information required to process transactions (noting that payment card details are generally processed directly by our payment providers rather than stored by us);
  • technical information about your use of our website, such as IP address, browser type, device information, pages visited, referring website and approximate location derived from technical information;
  • information collected through cookies and similar technologies; and any other information you voluntarily provide to us.
  • We do not generally seek to collect sensitive personal information. If you voluntarily provide sensitive information to us, we will handle it in accordance with applicable privacy laws.

3. How we collect personal information

We may collect personal information:

  • when you visit or use our website;
  • when you create or use an account, where applicable;
  • when you place an order or purchase our products;
  • during the checkout process;
  • when you contact us by email or other communication channels;
  • when you subscribe to our mailing list or other communications;
  • when you participate in a promotion, competition or survey;
  • when you interact with our social media pages or accounts;
  • through cookies and similar technologies; and
  • from third-party service providers that assist us in operating our business.

These third-party providers may include Shopify, payment processors, fulfilment and warehouse providers, delivery and postal services, analytics providers, marketing and email service providers, and other technology providers.

Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, process transactions and understand how visitors use our website. We use Google Analytics to help us understand website traffic and how visitors interact with our website. We may use other analytics, marketing or advertising technologies from time to time in the future as our website and marketing activities develop. 

You may be able to control or disable certain cookies through your browser or through available cookie settings. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. Disabling cookies may affect some website functionality.

4. How we use personal information 

We may use personal information to:

  • process and fulfil orders;
  • process payments;
  • arrange delivery and fulfilment;
  • provide customer service and respond to enquiries;
  • communicate with you about your orders or transactions;
  • provide information or services you request;
  • send marketing communications where permitted by law and in accordance with your preferences;
  • operate, maintain and improve our website and online store;
  • understand how customers use our website and products;
  • improve our products, services and customer experience;
  • conduct analytics and market research;
  • administer promotions, competitions and surveys;
  • detect, prevent and address fraud, misuse, security issues or other unlawful activity;
  • maintain appropriate business and transaction records;
  • comply with legal and regulatory obligations;
  • establish, exercise or defend our legal rights; and
  • carry out other purposes that are reasonably related to the purposes described above or otherwise permitted by applicable law.

Where the GDPR or UK GDPR applies, we will use an appropriate lawful mechanism for international transfers of personal information where required, such as an adequacy decision, standard contractual clauses or another legally recognised safeguard.

 5. Marketing communications

We may send you information about our products, promotions, news and other marketing communications where permitted by applicable law. Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication or by contacting us.

Unsubscribing from marketing communications will not stop necessary transactional or service-related communications, such as order confirmations, delivery updates or responses to enquiries.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services. These parties may include:

  • Shopify and other e-commerce technology providers;
  • payment processors and financial institutions;
  • fulfilment centres, warehouses and logistics providers;
  • postal services, couriers and delivery providers;
  • email, customer communication and marketing service providers;
  • website hosting, analytics and technology providers;
  • IT, cybersecurity and technical support providers; professional advisers, such as accountants, lawyers and insurers;
  • government authorities, regulators, courts or law enforcement agencies where required or permitted by law; and
  • other service providers who assist us in operating our business.

We may also disclose personal information where reasonably necessary to protect our rights, property, customers or business, prevent fraud or unlawful activity, or comply with legal obligations.

We do not sell personal information as a business practice.

If our business is sold, transferred, reorganised, merged or otherwise changes ownership, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

7. Relationship with Shopify

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you. Shopify may collect and process personal information relating to your use of our store and the Services, including to provide, maintain and improve its platform and services. Information you submit through our store may be processed by Shopify and other service providers located in countries outside your country of residence. For more information about how Shopify handles personal information, please see Shopify's Privacy Policy and Privacy Portal.

8. Children's privacy 

Our services provided through our website and store are not directed specifically to children, and we do not knowingly collect personal information directly from children where prohibited by applicable law. If you believe a child has provided us with personal information without appropriate consent, please contact us using the details below so that we can review the information and take appropriate action. 

9. International transfers 

Because we operate internationally and use service providers located in different countries, your personal information may be transferred to, stored in or accessed from countries outside the country in which you are located.

Our service providers and other organisations that assist us in operating our business may be located in Australia, the United States, New Zealand, Canada, the United Kingdom and countries in the European Economic Area. The countries involved may change as our service providers and business arrangements change. 

Where required by applicable law, we take reasonable steps to ensure that overseas recipients handle personal information appropriately and that appropriate safeguards are in place.

For Australian privacy purposes, where applicable, we will comply with the requirements of APP 8 concerning overseas disclosures. 

For New Zealand privacy purposes, where applicable, we will comply with the requirements of Information Privacy Principle 12 concerning disclosure of personal information outside New Zealand.

Where the GDPR or UK GDPR applies, we will use appropriate safeguards for restricted international transfers where required.

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. The security measures used may include access controls, authentication, secure systems and services provided by reputable third-party technology providers. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements and comply with legal and regulatory obligations. When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where practicable and where required by applicable law.

12. Your privacy rights

Depending on where you are located and the laws that apply to you, you may have rights concerning your personal information.

Australia

Under the Australian Privacy Act, you generally have rights to request access to personal information we hold about you and to request correction of inaccurate or incomplete information.

United States

Depending on the state in which you reside and whether the applicable law applies to us, you may have rights concerning access to, correction of or deletion of personal information, obtaining information about its use or disclosure, and opting out of certain processing activities.

New Zealand

Under the New Zealand Privacy Act 2020, you generally have rights to request access to and correction of personal information we hold about you.

United Kingdom

Where the UK GDPR applies, you may have rights including access, correction, erasure, restriction, objection, data portability and withdrawal of consent, subject to applicable legal requirements and exemptions.

European Economic Area

Where the GDPR applies, you may have rights including:

  • access to your personal information;
  • correction of inaccurate information;
  • erasure of personal information in certain circumstances;
  • restriction of processing;
  • objection to certain processing;
  • data portability;
  • withdrawal of consent where processing is based on consent; and
  • the right to complain to a relevant data protection authority.

Canada

Depending on the applicable Canadian privacy legislation, you may have rights concerning access to and correction of personal information and other rights provided by applicable law.

Some rights are subject to exceptions, limitations or conditions under applicable law. 

13. How to exercise your privacy rights

To make a privacy request, please contact our Privacy Officer using the contact details below. We may need to verify your identity before responding to a request in order to protect your personal information. We will respond to requests within the timeframe required by the applicable privacy law. Where required by applicable law, you may also have the right to appeal a decision we make in response to your privacy request.

14. Privacy complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue. You may also have the right to make a complaint to the privacy regulator or data protection authority applicable to you. For example:

  • in Australia, the Office of the Australian Information Commissioner (OAIC);
  • in New Zealand, the Office of the Privacy Commissioner;
  • in the United Kingdom, the Information Commissioner's Office (ICO); or
  • in the European Economic Area, the relevant data protection authority in your country.

For customers in other jurisdictions, the applicable privacy regulator will depend on the laws applying to your circumstances.

15. Contact us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact our Privacy Officer:

Tiki2Taka Games Pty Ltd
ABN: 60 700 854 155

Privacy Officer

hello@ole11.com

Postal address:
Suite 2, Level 1
9–11 Grosvenor Street
Neutral Bay NSW 2089
Australia

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The updated version will be published on our website with the revised “Last updated” date. We encourage you to review this Privacy Policy periodically.